It was noted that you did not check the air cleaner filter as part of your safety check because it required some disassembly.This SOP at most oil change services that I have had done
King, we appreciate your review and value your opinion. The inspection we provide with our coupon oil change service is basic. We do offer a more in depth vehicle inspection (40+ point) to our coupon customers that should have been offered to you. With that said, I agree, that the air filter should have been checked, provided there is no real difficulty in removal. When you have time, I would like to extend you the courtesy, to stop by at your convenience, and let us check the air filter for you. I'm sorry this happened but more sorry that you didn't leave here completely satisfied. Thank you, Aaron
- Tri Action Auto Repair